Privacy policy

At Form Stitch Hub, we recognize that a reliable online shopping experience depends on more than convenient products. Customers should also understand how their information is collected, used, and protected.

Whether you are purchasing a laundry hamper, checking an order, or contacting our support team, this Privacy Policy explains the information we may collect, the purposes for which we use it, and the choices available to you.

This policy applies to https://www.formstitchhub.shop/ , operated by TGH ADVANCED TECHNOLOGIES LLC.

1. Information We Collect

The information we collect depends on how you interact with our website.

A. Information You Provide Directly

When placing an order, contacting customer service, or submitting a request, you may provide:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number, if supplied or requested.

• Order details and purchase history.

• Return or refund information.

• Customer service correspondence.

• Other information you voluntarily submit.

We use this information to identify transactions, arrange delivery, respond to inquiries, and provide after-sales assistance.

B. Payment and Transaction Information

Payments may be processed through third-party payment providers.

Depending on the payment method, those providers may collect payment card details, billing information, transaction identifiers, and fraud-prevention data.

We may receive limited transaction information, such as payment confirmation, transaction status, payment method type, and order reference.

We do not intend to collect complete payment card security information through ordinary customer service emails.

C. Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages viewed.

• Date and time of access.

• Referring website.

• Website interaction and diagnostic information.

This information helps us understand how visitors navigate the store, improve website performance, and troubleshoot technical issues.

D. Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, and similar technologies to support:

• Shopping cart functionality.

• Checkout operations.

• Website preferences.

• Security and fraud prevention.

• Analytics and performance measurement.

• Advertising and marketing, where enabled.

You may manage cookies through your browser settings. Disabling certain cookies may affect checkout or shopping cart functionality.

2. How We Use Personal Information

We may use personal information for the following business purposes.

Order Processing and Fulfillment

To confirm purchases, process payments, prepare shipments, provide tracking information, and deliver laundry storage products.

Customer Support

To answer product questions, investigate delivery concerns, coordinate returns, process refunds, and respond to feedback.

Website Operations

To maintain our online store, improve navigation, identify technical errors, and evaluate website performance.

Security and Fraud Prevention

To identify suspicious transactions, investigate unauthorized activity, protect payment operations, and safeguard our systems.

Marketing Communications

Where permitted by law and applicable consent requirements, we may send promotional emails, product announcements, or store updates.

You may opt out of promotional emails using the unsubscribe mechanism in the message or by contacting us directly.

Transactional communications, including order confirmations and shipping notices, may continue when necessary to complete your purchase.

Legal and Compliance Purposes

We may process information to comply with applicable law, respond to lawful requests, enforce our policies, or protect the rights, property, and safety of customers and our business.

3. How We Share Information

We may share limited information with service providers and other recipients when reasonably necessary for legitimate business operations.

E-Commerce and Hosting Providers

These providers help operate the website, maintain checkout functionality, and support order management.

Payment Processors

Payment-related information may be transmitted to providers responsible for transaction authorization, payment settlement, and fraud screening.

Shipping and Fulfillment Partners

We may provide recipient names, shipping addresses, and necessary delivery details to carriers or fulfillment partners.

Customer Support Providers

Email platforms and support systems may process customer messages to help us respond to requests and manage order-related communications.

Analytics and Security Providers

Technical information may be processed to measure website performance, diagnose errors, and protect against unauthorized activity.

Legal Disclosures

We may disclose information when reasonably necessary to comply with applicable law, valid legal process, regulatory obligations, or lawful requests.

Business Transfers

If TGH ADVANCED TECHNOLOGIES LLC undergoes a merger, acquisition, restructuring, financing, or asset transfer, relevant information may be reviewed or transferred as part of the transaction, subject to applicable law.

4. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention may be required for:

• Order administration.

• Accounting and financial records.

• Customer service.

• Returns and refunds.

• Fraud prevention.

• Legal compliance.

• Dispute resolution.

When information is no longer required, we may delete, de-identify, or securely dispose of it, subject to applicable recordkeeping requirements.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Such measures may include access controls, secure transmission practices, service-provider safeguards, and system monitoring.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Florida Statutes § 501.171 addresses reasonable measures for protecting certain electronic personal information and notification obligations following qualifying security breaches.

 

If a qualifying security incident occurs, we will take appropriate action consistent with applicable law.

6. Privacy Rights and Choices

Depending on applicable law and the circumstances of your request, you may contact us to:

• Request information about personal data we maintain.

• Ask us to correct inaccurate information.

• Request deletion of certain information.

• Opt out of promotional communications.

• Ask questions about our privacy practices.

• Submit a privacy-related concern.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained where permitted or required by law, including records needed for accounting, fraud prevention, or legal compliance.

Florida's data privacy provisions include consumer rights and privacy notice requirements where the applicable statutory conditions are met.

 

7. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has submitted personal information to us, please contact [email protected] so we can review the matter and take appropriate action.

8. Third-Party Websites

Our website may contain links to payment services, external websites, or other third-party platforms.

Those services maintain their own privacy policies and security practices. We do not control the independent privacy practices of websites we do not operate.

We encourage customers to review third-party privacy notices before submitting information.

9. U.S. Data Processing

TGH ADVANCED TECHNOLOGIES LLC is located in Florida, United States. Information collected through our website may be processed in the United States or other locations where our service providers operate.

Where applicable, we will handle personal information in accordance with relevant legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our business operations, technology, service providers, or legal obligations change.

The revised version will be published on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent.

11. Privacy Contact

For privacy questions, requests, or concerns:

TGH ADVANCED TECHNOLOGIES LLC Attn: JOHN JAMES BROWN 3RD 12548 Encore at Ovation Way Winter Garden, FL 34787 United States

Email: [email protected]