At Form Stitch Hub, we believe that practical home organization should begin with a straightforward shopping experience. Whether you are preparing a laundry corner, organizing a bedroom, or replacing an everyday clothes hamper, we aim to make the journey from checkout to delivery as clear and convenient as possible.

This Shipping Policy explains our shipping fees, processing schedule, estimated delivery times, tracking information, and the steps to take if a shipment is delayed, missing, or damaged.

1. Shipping Rates

We offer the following shipping structure:

The applicable shipping charge will be displayed during checkout before the order is submitted.

Unless otherwise stated, the free-shipping threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges.

2. Order Processing Time

Most orders are prepared within 1–3 business days after payment confirmation.

Our preparation process may include:

• Reviewing order details.

• Confirming product availability.

• Preparing merchandise for shipment.

• Checking products for visible damage where practical.

• Selecting suitable packaging.

• Preparing shipping documentation.

• Arranging carrier collection.

Business days generally exclude Saturdays, Sundays, and recognized U.S. public holidays.

Orders submitted during weekends, holidays, promotional events, or periods of unusually high demand may require additional preparation time.

3. Estimated Delivery Time

After dispatch, standard transit generally takes 3–7 business days.

The estimated total delivery timeframe is approximately 4–10 business days, including processing and transit.

These estimates are not guaranteed delivery dates. Actual delivery may vary due to:

• Carrier operations.

• Severe weather.

• Holiday schedules.

• Transportation interruptions.

• Address verification.

• Local delivery conditions.

• Other circumstances beyond our reasonable control.

4. Shipping Destinations

We ship to eligible delivery addresses supported by our checkout and shipping arrangements.

Available destinations may vary according to product, carrier availability, and operational restrictions.

If we cannot fulfill an order to the submitted destination, we may contact the customer before dispatch or cancel the affected order and arrange an appropriate refund.

5. Order Confirmation

After submitting an order, customers should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully to ensure that the product, quantity, shipping address, and other order details are correct.

If you notice an error, contact us promptly at [email protected].

6. Tracking Information

When tracking information becomes available, it may be sent through a separate shipping notification.

Tracking systems may not display movement immediately after a shipping label is created. A package may be awaiting its first carrier scan or moving between facilities before the tracking page updates.

Please retain your order number and shipping notification until your package has been delivered.

7. Packaging and Product Protection

Laundry storage products may be made from fabric, mesh, plastic, metal, or other structural materials.

We aim to use packaging appropriate to the merchandise to reduce unnecessary movement, compression, and handling damage during transit.

Laundry Hampers

Frames, handles, seams, and supporting components should be protected against excessive pressure or impact.

Foldable Laundry Bags

Foldable products may be packed compactly. Minor creases caused by packaging may occur and do not necessarily indicate damage.

Multi-Compartment Organizers

Dividers and supporting components should be protected to help preserve the intended shape and arrangement.

If your order arrives damaged or in an unacceptable condition, please contact us.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• Recipient's full name.

• Street number and street name.

• Apartment or unit number.

• City and state.

• ZIP code.

• Delivery instructions, where requested.

If an address correction is needed, contact us immediately.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order enters fulfillment or is transferred to a carrier.

9. Delayed Shipments

If tracking indicates a delay, please allow reasonable time for the carrier to update its records.

If your order has not arrived within the expected delivery window, contact us with your order number.

We may review tracking information, confirm the delivery address, and coordinate with the carrier where appropriate.

If a shipment is confirmed lost or otherwise qualifies for a remedy, we will work toward an appropriate resolution consistent with applicable law and our policies.

10. Delivered but Not Received

If tracking shows “Delivered” but you cannot locate your package, please check:

• Your front entrance or designated delivery location.

• Mailroom or package reception area.

• Household members or neighbors who may have accepted the shipment.

• Carrier delivery photographs or notes, where available.

If the package remains missing, contact us so we can review the available information and determine the next steps.

11. Damaged or Incorrect Shipments

If your order arrives damaged, incomplete, or contains an incorrect item, please contact us within 7 calendar days after delivery.

Please provide:

1. Order number.

2. Description of the issue.

3. Photographs of the affected merchandise.

4. Photographs of the outer package and internal packaging, if relevant.

After reviewing the information, we may arrange a replacement, refund, or another appropriate resolution.

12. Split Shipments

If an order contains multiple products, items may occasionally ship separately because of availability, packaging, or fulfillment arrangements.

Separate packages may have different tracking numbers and delivery dates.

Please review all shipping notifications before reporting an order as incomplete.

13. Shipping Fees and Returns

For preference-based returns, original shipping charges, if any, are generally non-refundable unless required by law or otherwise approved by us.

For damaged, defective, or incorrectly supplied merchandise, shipping-related remedies will be handled under our Return and Refund Policy and applicable law.

14. Shipping Support

TGH ADVANCED TECHNOLOGIES LLC Attn: JOHN JAMES BROWN 3RD 12548 Encore at Ovation Way Winter Garden, FL 34787 United States

Email: [email protected]