Refund policy

At Form Stitch Hub, we understand that a well-organized home often begins with simple, practical solutions. A laundry hamper is more than a container for clothes: it helps keep bedrooms tidy, makes laundry day easier, and brings a little more order to the everyday rhythm of household life.

We want every customer to feel confident when purchasing from our store. If a product does not meet your expectations, arrives damaged, or is different from what you ordered, this Return and Refund Policy explains how to request assistance.

This policy applies to purchases made through https://www.formstitchhub.shop/  and is administered by TGH ADVANCED TECHNOLOGIES LLC.

1. Return Eligibility

Customers may request a return within 30 calendar days after the date of delivery.

To qualify for a standard return, the merchandise should:

• Be unused and in its original condition.

• Be free from dirt, stains, odors, tears, scratches, or other signs of use.

• Include original packaging, protective materials, labels, and accessories where reasonably available.

• Be accompanied by a valid order number or proof of purchase.

• Be packaged securely to prevent additional damage during return transportation.

Laundry storage products are designed for regular household use, so we encourage customers to inspect their purchases before placing clothing or other personal belongings inside.

A reasonable inspection after delivery is permitted. However, washing, extended use, modification, or damage caused after delivery may affect eligibility for a preference-based return.

2. Product-Specific Return Conditions

Different laundry storage products have different materials and structures. Return eligibility may therefore depend on the product's condition.

Laundry Hampers and Clothes Baskets

Hampers and baskets should be returned clean, unused, and free from stains, odors, fabric stretching, broken frames, or other signs of use.

Foldable Laundry Bags

Foldable bags should retain their original shape and condition, with handles, seams, closures, and supporting components intact.

Laundry Sorting and Organization Products

Multi-compartment organizers, divided hampers, and similar products should be returned with their included components and accessories.

Products Requiring Assembly

Items that require assembly should be returned in their original condition with all included parts. Products showing assembly-related damage or modification may not qualify for a standard change-of-mind return.

These conditions do not restrict a customer's rights concerning defective, damaged, or incorrectly supplied merchandise.

3. Damaged, Defective, or Incorrect Items

We understand that receiving a damaged laundry hamper or an item that differs from your order can disrupt your plans.

If your merchandise arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days after delivery.

Please include:

1. Your order number.

2. A brief description of the problem.

3. Clear photographs of the affected merchandise.

4. Photographs of the outer shipping package and internal packaging, if relevant.

Examples of reportable issues include:

• Torn fabric or damaged seams upon arrival.

• A broken frame or structural component.

• Missing parts or accessories.

• A product materially different from the listing.

• A damaged handle, zipper, or closure.

• An incorrect item included in the shipment.

After reviewing your request, we may offer an appropriate remedy, such as a replacement, refund, or another mutually agreed resolution.

For verified damaged, defective, or incorrectly shipped merchandise, customers will not be required to pay return shipping charges for the affected item, subject to applicable law and reasonable verification procedures.

4. How to Request a Return

Before sending merchandise back, please contact our customer service team.

Email: [email protected]

Suggested subject line:

Return Request – Order #[Order Number]

Please provide:

• Full name used when placing the order.

• Order number.

• Product name.

• Reason for the return.

• Whether you prefer a refund or replacement.

• Photographs, if the item is damaged or defective.

Our team will review the request and provide return instructions, including any applicable packaging requirements.

Please do not mail products to the return address without first contacting us. This helps ensure that your return is properly identified and processed.

5. Return Shipping Costs

For preference-based returns, such as selecting a different size, color, design, or style, the customer is generally responsible for return shipping costs.

For verified damaged, defective, or incorrectly supplied merchandise, we will arrange an appropriate resolution consistent with applicable law.

Original shipping charges, if any, are generally non-refundable for preference-based returns unless otherwise required by law or expressly approved by us.

6. Return Inspection

Once a returned item is received, we will inspect its condition and verify that it corresponds to the approved return request.

The review may consider:

• Overall product condition.

• Signs of use, washing, or modification.

• Completeness of included components.

• Packaging condition.

• Whether damage occurred before or during return transit.

We will notify the customer of the return decision after review.

7. Refund Processing

Approved refunds will generally be issued to the original payment method.

Our internal refund processing generally takes 5–10 business days after the returned merchandise has been received and approved.

Additional time may be required for a bank, card issuer, or payment provider to post the credit.

If an approved refund does not appear after the expected processing period, please contact us with your order number.

8. Exchanges and Replacements

If you would prefer another laundry storage product instead of a refund, please contact us before returning the original item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another reasonable resolution.

Replacement orders may have a different estimated delivery date from the original shipment.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to stop an order before fulfillment or shipment. Once an order has entered processing or has been handed to a carrier, cancellation may no longer be possible.

If cancellation cannot be completed, you may request a return after delivery under this policy.

10. Florida Consumer Protection

This policy is intended to operate consistently with applicable federal and Florida consumer protection requirements.

Florida Statutes § 501.142 addresses retail refund-policy disclosures and related obligations.

 

Nothing in this policy is intended to waive any consumer right or remedy that cannot legally be waived.

11. Return Address

TGH ADVANCED TECHNOLOGIES LLC Attn: JOHN JAMES BROWN 3RD 12548 Encore at Ovation Way Winter Garden, FL 34787 United States

Email: [email protected]